NHTSA Complaint #10705642 — 2008 FORD FOCUS

I BROUGHT MY FIRST CAR IN MAY 2014. I STARTED NOTICING STEERING PROBLEMS 2-3 MONTHS AFTER I GOT IT. MY STEERING WHEEL BECAME VERY HARD TO TURN, ESPECIALLY WHEN PARKING. SO ON AUGUST 22, 2014 ME & MY DAD TOOK IT TO THE DEALERSHIP SO THEY CAN SEE WHAT THE PROBLEM IS AND FIX IT (SINCE IT'S STILL UNDER WARRANTY) BUT ALL THEY DID WAS PUT STEERING FLUID IN IT AND A FEW WEEKS AFTER THE PROBLEM RETURNED. IN MARCH 2015 WE DECIDED TO TAKE IT TO THE FORD FACTORY DEALERSHIP BECAUSE THE STEERING GOT VERY UNBEARABLE AND THEY TOLD US THAT THE RACK SUSPENSION WAS BAD BUT THEY COULDN'T WORK ON IT BECAUSE THE DEALERSHIP THAT I BROUGHT IT FROM ALREADY TOLD THE WARRANTY COMPANY THAT THEY ALREADY FIXED THE PROBLEM (WHICH THEY DIDN'T) SO THE ONLY WAY THE FORD FACTORY COULD WORK ON IT IS IF THEY FIX IT WITHOUT THE WARRANTY WHICH WOULD COST $1500-1600 (WHICH I CAN'T AFFORD, JUST RECENTLY LOST MY JOB) SO APRIL 7, 2015-APRIL 13, 2015 I LEFT MY CAR AT THE DEALERSHIP I BROUGHT MY CAR FROM SO THEY WILL HAVE MORE TIME TO COMPLETELY FIX THE PROBLEM. WHEN I PICKED THE CAR UP THEY BASICALLY SAID THERE'S NOT MUCH THEY COULD DO AND THAT THE STEERING IS STILL ROUGH BUT NOT AS BAD SINCE THEY TOOK OUT THE OLD RACK SUSPENSION AND SUPPOSEDLY REPLACED IT WITH A NEW ONE, THEY DID NOT CHARGE US FOR THE WORK THAT THEY DID SO WE DIDN'T RECEIVE A RECEIPT AND THEY ONLY SHOWED US THE OLD RACK SUSPENSION THAT THEY TOOK OUT. SO IN CONCLUSION, MY STEERING IS STILL STIFF/ROUGH AND I'VE BEEN HEARING THAT IT MIGHT BE A RECALL ON THE CAR AND I DON'T KNOW WHAT ELSE TO DO. I'M STRESSED AND NEED ANSWERS. PLEASE HELP! *TR