NHTSA Complaint #10705408 — 2008 CHRYSLER CROSSFIRE ROADSTER

WHEN I OPENED MY VEHICLE TO GET IN, I HEARD SOMETHING LOUD HITTING THE BACK PANEL. I THEN NOTICED MY REAR WINDOW HAD FELL 3/4 OF THE WAY OUT AND HIT THE BACK PANEL OF MY CAR. THE ADHESIVE ON THE REAR WINDOW ASSEMBLY FAILED CAUSING THE WINDOW ASSEMBLY TO PARTIALLY FALL OUT. I IMMEDIATELY LEFT THE CAR IN PARK AND WILL NOT DRIVE IT AS THE REMAINING PORTIONS OF THE WINDOW STRUCTURE COULD COME OUT CAUSING AN UNSAFE HAZARD TO MYSELF AND OTHERS AS THE WINDOW MAY HIT THE DRIVER OR OTHERS ON THE ROAD WHEN IT FULLY COMES OUT. I ONLY HAVE 33,000 MILES ON THE CAR AND HAVE HAD THIS CAR IN MY GARAGE SINCE THE DAY I PURCHASED IT. THIS HAS BEEN A PROBLEM WITH THIS VEHICLE SINCE 2005, AT WHICH TIME CHRYSLER ISSUED AN 'EXTENDED WARRANTY' WHICH INCLUDED THE COST TO FIX THIS DEFECT TO THOSE NUMEROUS 2005'S WHO COMPLAINED. HOWEVER, SINCE THAT YEAR, THE AMOUNT OF CROSSFIRES WHICH WERE BUILT AND SENT TO THE US HAS DRASTICALLY DECREASED, WHICH IN TURN, COMPLAINTS DECREASED ALTHOUGH NOTHING WAS DONE BY THEM TO FIX THE PROBLEM. IN 2008, MY UNDERSTANDING IS THAT ONLY 2000 CROSSFIRES WERE BUILT AND SENT TO THE US, OF WHICH THERE HAS BEEN SEVERAL COMPLAINTS, HOWEVER, CHRYSLER THINKS THE CUSTOMER SHOULD TAKE THE EXPENSE OF FIXING THEIR DEFECTS OF USING INADEQUATE ADHESIVE FOR SOMETHING AS IMPORTANT AS A WINDOW. I WAS TOLD THE COST WOULD BE APPROXIMATELY $1,700-$2,400 TO REPLACE THE ENTIRE CONVERTIBLE TOP, WHICH IS WHAT THEY HAVE TO DO TO MAKE THIS SAFE FOR THE CONSUMER. THIS PRESENTS AN UNSAFE HAZARD TO MYSELF AND MY FAMILY AND I AM NOT HAPPY WITH CHRYSLER'S RESPONSE. *TR