NHTSA Complaint #10705330 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT 60 MPH, THE VEHICLE HESITATED AND THE SPEED DECREASED TO 40 MPH. THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO STEER THE VEHICLE, BUT WAS ABLE TO PUMP THE BRAKES AND STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THAT THE GEARS IN THE TRANSMISSION HAD BEEN STRIPPED. THE CHECK ENGINE LIGHT, OIL LIGHT, AND BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE DEALER PREVIOUSLY CHANGED THE FUEL GASKET TWICE, BUT THAT DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO DETERMINED THAT THE TRANSMISSION FAILED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT SPOKE WITH THE MANUFACTURER IN REGARDS TO A NEWSLETTER REGARDING REPLACING THE THROTTLE BODY AND REPROGRAMMING THE PCM UNDER INVESTIGATION PE13003. THE MANUFACTURER STATED THAT THE DEALER DID NOT FEEL THE REPAIR WAS WARRANTED AND THE MANUFACTURER DECLINED TO PAY FOR THE REPAIR. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 85,000.