NHTSA Complaint #10705179 — 2011 MERCEDES-BENZ SPRINTER 3500
ENGINE AND ENGINE COOLING issue reported to NHTSA
Complaint Details
| ODI Number | 10705179 |
| Vehicle | 2011 MERCEDES-BENZ SPRINTER 3500 |
| Component | ENGINE AND ENGINE COOLING |
| Date of Incident | |
| Date Filed | |
| Mileage | 2,632 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
OUR ITASCA REYO 2012 MOTOR HOME WITH MERCEDES SPRINTER ENGINE HAS HAD 5 EGR VALVE FAILURES. THE FIRST TIME IN 2012 WITH 2632 MILES. THE 5TH TIME IN MARCH 2015 WITH 11,000 MILES. THE VEHICLE GOES INTO LIMP MODE AND SPEED IS REDUCED TO 20 MPH. THIS CAUSES A VERY SERIOUS SITUATION AS THERE IS A GREAT RISK OF BEING REAR ENDED FROM HIGHWAY TRAFFIC TRAVELLING AT 60 MPH. EACH TIME MERCEDES CLAIMS TO HAVE A FIX..A CLIP...A NEW COVER ETC BUT THE FAILURES CONTINUE. THIS REQUIRES BEING TOWED OR LIMPING TO MERCEDES FOR A REPLACEMENT EGR VALVE. IT IS OUTRAGEOUS TO HAVE A LEISURE VEHICLE FAIL OVER AND OVER AGAIN AND MERCEDES REFUSES TO ACCEPT FULL RESPONSIBILITY FOR THIS CONTINUING FAILURE OF THIS PART. *TR
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