NHTSA Complaint #10705103 — 2001 NISSAN MAXIMA

IMMORAL CAR COMPANY! NISSAN, THE NEXT BIG BAILOUT. WHILE ATTEMPTING TO START MY VEHICLE, THE KEY SENSOR LIGHT ILLUMINATED AND THE VEHICLE WOULD NOT START. I NOTIFIED MY LOCAL NISSAN DEALERSHIP AND DESCRIBED THE PROBLEM. THE DEALER INDICATED THERE WAS A FAILURE OF THE SECURITY SYSTEM INVOLVING THE STEERING LOCK UNIT. HE ALSO ADVISED THE NISSAN CORP. WAS WELL AWARE OF THIS PROBLEM INVOLVING THE MAKE AND MODEL GIVEN. BECAUSE OF THIS COMMON OCCURRENCE HE SAID NISSAN ISSUED AN EXTENDED WARRANTY ON THE MALFUNCTIONING SYSTEM. I HAD THE VEHICLE TOWED TO A CERTIFIED MECHANIC WHERE THE STEERING LOCK FAILURE WAS DIAGNOSED. I THEN CONTACTED NISSAN NORTH AMERICA INC WITH THE DIAGNOSES FOR THEM TO ADVISE THE NEXT STEP FOR THE REPAIRS. OF COURSE THEY SAID IT HAD TO BE DIAGNOSED/CONFIRMED BY A CERTIFIED NISSAN MECHANIC/DEALER. SINCE I USED MY INSURANCE COMPANY TO TOW MY VEHICLE, I HAD NO OTHER MEANS OF GETTING THE VEHICLE TO A NISSAN DEALER. THE CLERK I SPOKE WITH AT NISSAN NORTH AMERICA INFORMED ME TO HAVE THE VEHICLE TOWED TO A NISSAN DEALER AND IF THE PROBLEM WAS THE SAME AS STATED IN THE EXTENDED WARRANTY, THEY WOULD REIMBURSE ME FOR THE TOW BILL AND REPAIRS. AFTER $1710.93 AND THREE LONG, LONG, LONG PHONE CALLS LATER, HERE I AM WRITING A COMPLAINT BECAUSE I WAS NOT FULLY REIMBURSED AS PROMISED. THE PREVIOUS TOTAL INCLUDES THE REPAIR COST, TOW BILL AND RENTAL CAR COST. HOWEVER I MUST SAY I WAS PARTIALLY REIMBURSED FOR SOME OF MY EXPENSES. (THE TOW BILL FROM ONE CERTIFIED MECHANIC TO ANOTHER.) *TR