NHTSA Complaint #10705034 — 2012 FORD FUSION

ON 4/9/15 A "POWER STEERING ASSIST FAULT" MESSAGE ON MY 2012 FORD FUSION WAS ILLUMINATED ON THE CAR'S MESSAGE CENTER WHEN THE CAR WAS PUT INTO REVERSE. THERE WAS NO POWER STEERING. THE OWNERS MANUAL SAYS TO TURN THE CAR OFF AND RESTART IT AND IT MAY SOLVE THE PROBLEM AND IT DID. ON 4/10/15 AFTER DRIVING THE CAR ABOUT 8 MILES I STOPPED AT A STORE AND THE SAME THING HAPPENED WHEN THE CAR WAS PUT IN REVERSE. THE CAR WAS SHUT OFF AND RESTARTED SEVERAL TIMES BUT THE MESSAGE REMAINED AND THE POWER STEERING NEVER CAME BACK ON. I DROVE THE CAR HOME WITHOUT THE POWER STEERING AS I WAS ONLY 2 BLOCKS FROM HOME. THE OWNERS MANUAL SAYS "IF THE MESSAGE RETURNS, OR RETURNS WHILE DRIVING, TAKE THE VEHICLE TO YOUR DEALER TO HAVE IT CHECKED.". THE FORD DEALERSHIP I CALLED SAID TO HAVE THE CAR TOWED TO THEM RATHER THAN DRIVE IT IN. THE CAR HAS 19,985 MILES ON IT. *TR