NHTSA Complaint #10704348 — 2008 HYUNDAI TUCSON

DRIVING ON THE EXPRESSWAY, I HEARD AIR COMING THROUGH MY MOONROOF. OPENED SUNSHADE & SUDDENLY, SUNSHADE BUSTS OPEN & I SEE NO GLASS AT ALL. INSTANTLY LOOK IN REARVIEW MIRROR THINKING SUNSHADE FLEW ONTO THE ROAD, BUT SAW NOTHING. THANK GOODNESS B/C THIS SITUATION COULD'VE BEEN SO MUCH WORSE THAN IT ALREADY IS. GO TO DEALERSHIP & WAS TOLD IT'S A RECALL PRODUCT & TOLD ME WHICH REPAIR SHOP TO GO TO. HEARD BACK FROM REPAIR SHOP NEXT DAY (3/29); THEY SAID I'D HAVE TO PAY $180 (PUTTING FABRIC ON SUNSHADE & SERVICE MAINTENANCE). I WAS SHOCKED B/C I WASN'T EXPECTING TO PAY FOR A RECALL PRODUCT. CALL WEBASTO TO SEE IF THEY'LL REIMBURSE ME & THEY SAID THEY ONLY COVER PARTS. THIS SHOULDN'T BE THE CASE; IT'S THEIR BAD PRODUCT & THEY NEED TO DO WHATEVER THEY CAN TO FIX IT. WAS ALSO INFORMED THE PARTS NEEDED TO BE ORDERED. FIND OUT TODAY THAT WEBASTO DIDN'T HAVE A PART & IT WOULDN'T GET TO THE REPAIR COMPANY UNTIL THURS (4/9) OR FRI (4/10) OF THIS WEEK. HAD TO GET A RENTAL CAR B/C I NEEDED TO TAKE CARE OF PERSONAL STUFF & I COULDN'T KEEP INCONVENIENCING FRIENDS. CALLED WEBASTO HOPING THEY COULD AT LEAST REIMBURSE ME FOR A RENTAL CAR (WAIT TIME WAS ON THEM). THEY ALREADY WOULDN'T COVER THE COST FOR THE $180. WELL, THEY TOLD ME THEY WOULDN'T REIMBURSE ME FOR THE RENTAL. CHECKED W/ MY INSURANCE CO. & THEY WOULDN'T EITHER. IT'S GOING ON 10 DAYS NOW W/O MY CAR & I PROBABLY WON'T GET IT BACK UNTIL FRI (4/10) OR MON (4/12), WHICH WOULD PUT ME AT 13-16 DAYS. THIS IS DEFINITELY NOT BEING TAKEN CARE OF IN A TIMELY MANNER. I HOPE YOU UNDERSTAND MY FRUSTRATION. I FEEL LIKE I'M BEING BLAMED SINCE I'M HAVING TO SPEND $380 ALL B/C THE PRODUCT WAS DEFECTED TO BEGIN WITH; NONE OF THIS WAS MY FAULT. I'D BE APPRECIATIVE IF THE COST OF MY RENTAL CAR & REPAIR SHOP FEE BE REIMBURSED TO ME. I DON'T FEEL LIKE THAT'S TOO MUCH TO ASK FOR, AS THIS IS A HUGE INCONVENIENCE. *TR