NHTSA Complaint #10703798 — 2015 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10703798
Vehicle	2015 FORD ESCAPE
Component	ENGINE
Date of Incident	March 9, 2015
Date Filed	April 5, 2015
Mileage	30 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

WARNING ON SCREEN. TAKE CAR TO DEALER IMMEDIATELY. I TOOK THE CAR TO THE DEALER AND AFTER SITTING THERE FOR OVER 3 HOURS I WAS TOLD THE ISSUE WAS THE COOLING TEMPERATURE SENSOR. WHEN THEY CAME TO TELL ME THE CAR WAS FINISHED I WAS TOLD THEY DID NOT DO ANYTHING BUT UNPLUG THE SENSOR AND WAIT 5 MINUTES THE RECONNECT TO CLEAR THE CODE. SINCE THEN THE CAR TAKES A LONG TIME TO HEAT UP FOR THE HEATER. IT WILL BLOW COLD AIR. I AM DISAPPOINTED WITH THIS CAR. I SHOULD NOT HAVE HAD TO WAIT OVER 3 HOURS AT THE DEALER EITHER FOR JUST UNPLUGGING THE SENSOR. NOT A GOOD WAY TO KEEP CUSTOMERS. *TR

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