NHTSA Complaint #10703762 — 2010 BUICK LACROSSE

TOOK MY CAR IN FOR REGULAR SERVICE, MY WIFE DROVE IT HOME, THE CAR DIED AFTER 8 MILES. SHE SLOWED FOR STOP LIGHT, CAR SUDDENLY DIED. ELECTRICAL SYSTEM WENT CRAZY, CAR LOST POWER, DIED. I BACKTRACKED TO HELP,. I TRIED STARTING THE CAR BUT DIDN'T HAVE ANY COMPRESSION. I CALLED DEALER, THEY SENT TOLL TRUCK. ACCORDING TO THEM, THEY CHECKED IT, DROVE IT A FEW TIMES, SAID COULDN'T FIND ANYTHING WRONG, CALLED GM FOR HELP. THE DEALER'S SERVICE REP SAID GM TOLD THEM HEARD OF SIMILAR INCIDENTS IN LACROSSE. GM RECOMMENDED THEY APPLY LUBRICANT CABLES CONNECTING TO ECM. DID SO. HAD 3 PEOPLE TEST DRIVE CAR, SAID OPERATING FINE. RECEIVED CALL FROM DEALER STATING PROBLEM CORRECTED,CAR GOOD TO GO. PICKED UP CAR IN COMPANY MECHANIC FRIEND. REP EXPLAINED WHAT THEY DID, CHECKED ALL ELECTRICAL CIRCUITS, BREAKERS, CONNECTIONS, ETC AND EVERYTHING APPEARED TO BE WORKING FINE. TOLD HIM THAT MY WIFE DIDN'T FEEL SAFE DRIVING THE CAR NOW BECAUSE OF INCIDENT AND HE SAID CAR SHOULD BE FINE FOR AT LEAST 5 YEARS. I ASKED WHAT IF FIX IDIDN'T WORK? HE SAID THAT IT WOULD PROBABLY REQUIRE A NEW ECM. WELL, CAR DIED AGAIN YESTERDAY, APRIL 4, ABOUT 1:30 PM WHILE DRIVING WITH MY WIFE TO OUR SON'S HOUSE. WAS GOING ABOUT 40 MILES/HR AFTER EXITING HIGHWAY, CAR STARTING STALLING, JERKING AND ALL OF THE CONSOLE LIGHTS WERE GOING CRAZY. CHECK ENGINE LIGHT WENT ON, A SERVICE STABILITY TRACK WARNING AND THE KEY SYMBOL APPEARED ON CENTER CONSOLE, IT DIED COMPLETELY. TRIED RESTARTING IT BUT IT WOULDN'T. WAITED FOR TRAFFIC TO PASS, THEN I ROLLED CAR BACKWARDS TOWARD THE CURB TO GET OUT OF TRAFFIC LANES. I WAITED A FEW MINUTES AND THEN STARTED THE CART AGAIN. I WENT A FEW HUNDRED FEET, THEN IT DIED AGAIN. I DID THIS 3 MORE TIMES UNTIL GETTING TO MY SON'S HOUSE WHERE I WAS ABLE TO PARK IT. I CALLED THE DEALERSHIP ABOUT 20 MINUTES LATER, THE SERVICE DEPARTMENT HAD ALREADY CLOSED. *TR