NHTSA Complaint #10703646 — 2004 HONDA ODYSSEY

I WAS DRIVING DOWN THE HIGHWAY AT ABOUT 70 MPH WHEN THE VAN SUDDENLY QUIT PULLING. IT FELT LIKE IT HAD GONE INTO NEUTRAL, BECAUSE THE ENGINE WOULD REV BUT THE VAN KEPT SLOWING DOWN. I WAS LUCKY ENOUGH TO HAVE ENOUGH MOMENTUM TO ALLOW ME TO PULL ONTO THE SHOULDER OF THE HIGHWAY. THIS COULD HAVE ENDED VERY BAD. I HAD 3 YOUNG CHILDREN IN THE VAN, AS WE WERE GOING TO SPEND THE THANKSGIVING HOLIDAY WITH FAMILY. SO WE WERE SEVERAL HOURS FROM HOME AND NO WAY TO GET TO OUR FAMILY OR BACK TO OUR HOUSE. IT WAS A SCARY ORDEAL FOR MY AND MY CHILDREN. WHEN WE FINALLY GOT THE VAN TOWED HOME AND TO A SHOP, WE WERE TOLD WE WERE GOING TO HAVE TO REPLACE THE TRANSMISSION. WE WERE ALSO TOLD THIS PARTICULAR MAKE/MODEL/YEAR IS NOTORIOUS FOR HAVING THE TRANSMISSION GO OUT. I CONTACTED AMERICAN HONDA THIS AFTERNOON. I WAS TOLD THEY COULD NOT HELP ME WITH ANY COST OF A REPLACEMENT TRANSMISSION. I WAS ALSO TOLD MY COMPLAINT STOPPED WITH THE CUSTOMER SERVICE REP I WAS SPEAKING WITH, BUT MY CLAIM IS AVAILABLE TO THE ENGINEERS IN CASE THEY WANT TO SEE IF MY MAKE/MODEL/YEAR HAS HAD ANY CUSTOMER COMPLAINTS FILED. I ASKED HIM HOW THEY WOULD EVEN KNOW TO LOOK FOR COMPLAINTS IF THEY WEREN'T MADE AWARE OF ANY COMPLAINTS. ALL IN ALL, I HAVE A CLAIM NUMBER FOR A COMPLAINT THAT WILL GO NO FURTHER THAN THE CUSTOMER SERVICE REPRESENTATIVE I SPOKE WITH OVER THE PHONE. VERY DISAPPOINTING. *TR