NHTSA Complaint #10703002 — 2011 FORD FUSION

ONE MORNING I STARTED MY CAR AND THE STEERING WHEEL LOCKED UP AND A WARNING "POWER STEERING DEFAULT ASSIST" APPEARED. I TURNED THE CAR OFF THEN RESTARTED AND THE POWER STEERING WAS FINE. THIS INCIDENT HAPPENED 2 MORE TIMES IN FEBRUARY. AFTER THE 4TH OR 5TH WARNING APPEARED, I MADE AN APPOINTMENT WITH THE DEALERSHIP I PURCHASED THE CAR FROM. THE INFORMED ME THAT THEY COULD NOT REPLICATE THE PROBLEM AND THAT THE COULD NOT DETECT A MALFUNCTION CODE. LAST WEEK IT HAPPENED AGAIN NOT JUST ONCE BUT TWICE WHILE I WAS PARKED IN A HOSPITAL PARKING DECK. AFTER THE THIRD TRY, THE STEERING RESET ITSELF. THE NEXT DAY THE POWER STEERING LOCKED UP AND IT DID NOT RESET. I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. NOW THEY WANT TO STICK ME WITH AT $2000.00 REPAIR STATING THAT THE PROBLEM IS NOT COVERED UNDER WARRANTY AND THAT FORD DOES NOT HAVE A RECALL. I HAD THE CAR IN THE SHOP THREE TIMES IN 2014 FOR A PROBLEM WE THOUGHT WAS THE RACK AND PINION. AGAIN, BECAUSE THE SERVICE DEPARTMENT COULD NOT DUPLICATE THE PROBLEM, THE CAR NOW HAS HAD MORE DAMAGE TO THE STEERING. THANKFULLY, MY SON AND I MADE IT HOME ACROSS THE MOUNTAIN AFTER HIS DOCTORS APPOINTMENT BEFORE THE CAR'S STEERING COMPLETELY LOCKED UP. *TR