NHTSA Complaint #10702882 — 2014 NISSAN MURANO

WE PURCHASED A NEW NISSAN 2014 MURANO. WHEN WE PICKED UP THE VEHICLE, THE REAR VIEW CAMERA WAS DISTORTED AND FUZZY. WE WERE TOLD TO ADJUST THE SETTINGS AFTER WE GOT THE NEW CAR. WE WERE UNABLE TO DO THAT SO WE TOOK IT BACK TO THE DEALERSHIP WHERE WE PURCHASED THE CAR (AUTOBARN NISSAN EVANSTON) AND IT WAS ALSO UNABLE TO FIX THE PROBLEM. I CONTACTED NISSAN AND WAS TOLD ALL 2014 NISSAN MURANO'S HAD THE SAME CAMERA AND ALL WORKED THE SAME WAY AND NISSAN DID NOT INTEND TO FIX THE PROBLEM. WE HAVE BEEN TO TWO DEALERSHIPS WHICH BOTH ACKNOWLEDGED THE INSTALLED CAMERA IS NOT FUNCTIONING PROPERLY. THIS CREATES A HAZARD BECAUSE IT IS DIFFICULT TO SEE WHAT IS BEHIND THE CAR WHEN BACKING UP DUE TO THE DISTORTION. THIS IS A KNOWN NISSAN DEFECT BUT IT CANNOT FIGURE OUT HOW TO FIX ITS DEFECT. WE HAVE BEEN TRYING TO GET THIS REPAIRED SINCE THE DATE WE PURCHASED IT IN DECEMBER WITH ABOUT 100 MILES ON THE VEHICLE. *TR