NHTSA Complaint #10702855 — 2011 CHEVROLET CAMARO

I WANT TO INFORM YOU THE VEHICLE DEALERSHIP BLEW ME OFF WHEN IT CAME TO GETTING MY VEHICLE RECALL COMPLETED. THE FOLLOWING IS WHAT I WENT THROUGH WITH GARBER AUTOMALL, 3340 HIGHWAY 17, GREEN COVE SPRINGS, FLORIDA TO GET THEM TO PROCESS MY VEHICLE RECALL. AS THE CONSUMER I WAS STUCK BETWEEN THE MANUFACTURER OF THE VEHICLE AND THE VEHICLE DEALERSHIP. AUGUST 2014, I RECEIVED A RECALL LETTER ON MY 2011 CHEVROLET CAMARO'S IGNITION KEY, RECALL NUMBER 14294. AT THAT TIME, I TELEPHONED GARBER AUTOMALL TO MAKE AN APPOINTMENT TO GET THE RECALL COMPLETED. THEY TOLD ME THE RECALL WAS ?OPTIONAL? AND I DID NOT HAVE TO GET IT DONE, IF I DID NOT WANT TO. I RE-READ THE RECALL LETTER FROM CHEVROLET AND DID NOT FIND THE WORD ?OPTIONAL? MENTIONED. ON 28 OCTOBER 2014, I WROTE CHEVROLET, ATTN: JIM MOLONEY, GENERAL DIRECTOR, CUSTOMER & RELATIONSHIP SERVICES, POST OFFICE BOX 909989, MILWAUKEE, WI, WHO I RECEIVED THE RECALL LETTER FROM AND TOLD HIM THE DEALERSHIP IS TELLING ME THE RECALL IS ?OPTIONAL.? I DID NOT RECEIVE AN ANSWER FROM JIM MOLONEY. THEN I STARTED RECEIVING POST CARDS FROM RECALL INFORMATION PROCESSING CENTER, POST OFFICE BOX 909989, MILWAUKEE, WI, STATING THEIR RECORDS SHOWED I HAD NOT COMPLETED THE RECALL SERVICE ON MY VEHICLE. TRUE BECAUSE THE VEHICLE DEALERSHIP TOLD ME THE RECALL WAS ?OPTIONAL.? ON 15 JAN 2015, I TOOK MY VEHICLE IN FOR 15,000 MILE MAINTENANCE. AGAIN, I MENTIONED MY RECALL AND WAS TOLD IT WAS ?OPTIONAL.? I TOLD THE DEALERSHIP I WANTED IT DONE BECAUSE MY RECALL PAPERWORK SAYS NOTHING ABOUT ?OPTIONAL.? ON 2 FEB 2015, I FINALLY GOT THE RECALL COMPLETED. SINCE GOING THROUGH THIS FRUSTRATION WITH MY FIRST VEHICLE RECALL, I CAN FULLY UNDERSTAND WHY CONSUMERS IGNORE VEHICLE RECALLS. I WAS READY TO PACK IT UP AND PURCHASE MYSELF A HORSE AND BUGGY. *TR