NHTSA Complaint #10702730 — 2004 PONTIAC VIBE

ON MAY 2, 2015 MY WIFE TOLD ME THE WINDOW GOT LOOSE AND SHATTERED WHILE TRYING TO RAISE IT WITH THE POWER WINDOW. I CALLED THE DEALER AND THERE IS A RECALL NUMBER 07273 ON THE REGULATOR BOLTS GETTING LOOSE AND THE GLASS SHATTERING. I CALLED THE DEALER AND TALKED TO [XXX] AT WINEGARDNER GM IN BRANDYWINE, MD AND THEY SAID THEY WOULD CHARGE ME FOR A DIAGNOSTIC IF THE FIX THE RECALL. I CALLED THE GM CORPORATE ENGAGEMENT CENTER AT GM WITH [XXX] AT 866-790-5700 EXT. [XXX] AND COMPLAINED AND HE ALSO SAID I WOULD HAVE TO PAY TO GET A DIAGNOSTIC FOR THEM TO FIX THE RECALL. I CALLED CUSTOMER CARE [XXX] CUSTOMER RELATIONS 866-418-9319 EXT. [XXX] AND SPOKE TO [XXX] AND SHE SAID A DIAGNOSTIC HAS TO BE DONE AND I WOULD BE CHARGED BY GM FOR THE DIAGNOSTIC. MY VIN IS [XXX]AND MY RECALL IS NOT BEING FIXED. THIS IS THE SECOND TIME THE WINDOW SHATTERED BECAUSE OF THIS RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR