NHTSA Complaint #10702352 — 2008 DODGE RAM 1500

PINION NUT CAME OFF, CAUSING CATASTROPHIC DAMAGE AND NEAR COLLISION, I SENT THE LETTER BELOW TO CHRYSLER, WITH NO RESPONSE. OCTOBER 12, 2013 CHRYSLER CORPORATION: I HAVE OWNED 5 DODGE RAMS, A 95,98,99,2006,2008; THE 2008 WAS SOLD TO ME WITH A LIFETIME WARRANTY... UNTIL I NEEDED IT. AFTER 5 YEARS OF OWNERSHIP (CHRYSLER SERVICE NOW TELLS ME THAT I WAS REQUIRED TO HAVE MY VEHICLE INSPECTED WITHIN A 30 DAY WINDOW OF ITS 5TH BIRTHDAY TO PRESERVE THE WARRANTY. WHO KNEW THIS? LIFETIME MEANS LIFE-TIME, RIGHT? MY DIFFERENTIAL JUST SUFFERED FROM A CATASTROPHIC FAILURE WHEN THE PINION NUT BACKED OFF AND THE PINION GEAR WAS PINCHED BETWEEN THE HOUSING AND THE RING GEAR AT 60 MPH, BLOWING OUT THE CAST IRON HOUSING, THE DRIVE SHAFT FELL OUT AND I NEARLY COLLIDED WITH ANOTHER VEHICLE. BENNY BOYD OF LAMPASAS TEXAS HAD REBUILT THE DIFFERENTIAL A YEAR PRIOR TO THE 5 YEAR MARKER, IT IS MY ASSERTION THAT HAD THE WORK BEEN DONE PROPERLY THIS SHOULD NOT HAVE HAPPENED. ALL OF THE DODGE RAM DEALERSHIPS IN MY AREA CLAIM THAT I DO NOT HAVE THE WARRANTY I HAVE BRAGGED ABOUT, AND COUNTED ON, AND WILL NOT REPAIR IT. I AM SCREWED!! I WAS QUOTED $4,000.00 DOLLARS FOR THE REPAIR AT CECIL ATKINS IN BURNET TEXAS. FRIDAY OCT 11TH I NEEDED THE WARRANTY THAT CAME WITH MY TRUCK, BUT IT WAS NOT THERE. THE SERVICE PEOPLE SEEMED AFRAID TO EVEN TELL ME, THEY TOO SEEMED ASHAMED OF THIS LOOPHOLE. SHAME ON CHRYSLER. AFTER THE LOYALTY I HAVE SHOWN YOU FOR THE LAST 20 YEARS, ALL THE PRAISE FOR YOUR PRODUCTS, AND WORD OF MOUTH ADVERTISING I HAVE GIVEN YOU, I EXPECT TO BE TREATED BETTER THAN THIS, WHAT CAN YOU DO FOR ME BEFORE I LOSE FAITH IN YOU? [XXX] LOYAL CUSTOMER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR