NHTSA Complaint #10702071 — 2002 FORD RANGER

ON 8/13/2013 THE ORIGINAL FUEL PUMP IN MY 2002 FORD RANGER WAS REPLACED WITH AN AIRTEX BRAND FUEL PUMP.ON 3/17/2015 I HAD TO REPLACE THE FUEL PUMP AFTER IT FAILED,ONLY 18 MONTHS AND 5000 MILES LATER.DURING THE PERIOD OF 6/10/2013 AND 8/16/2013 AIRTEX HAD A FUEL PUMP RECALL ON THREE DIFFERENT VEHICLE MODELS,AS WELL AS HAVING RECALLED DEFECTIVE FUEL PUMPS SINCE.ALSO IN 12/2013 AIRTEX BEGAN OFFERING A LIFETIME WARRANTY AS OPPOSED TO THEIR PREVIOUS ONE YEAR WARRANTY.I HAVE OWNED 6 CARS AND THIS IS THE ONLY TIME I'VE HAD TO REPLACE A FUEL PUMP.I BELIEVE MY LOW MILEAGE MANAGED TO PROLONG THE LIFE OF THE DEFECTIVE FUEL PUMP,AND THEREFORE NEITHER ME OR MY REPAIR SHOP SHOULD BE LIABLE.I ALSO BELIEVE THE HISTORY OF FAILURE WITH AIRTEX PUMPS SHOULD MAKE THEM LIABLE FOR MY REPAIR,DESPITE ANY OUTDATED WARRANTY.I BELIEVE THEIR CONSTANT RECALLS AND OPTING TO PROVIDE A LONGER WARRANTY SUGGESTS THEY DON'T HAVE THE FAITH IN THEIR PRODUCT THEY EXPECT ME TO. I FEEL AIRTEX CUSTOMER SUPPORT FAILED TO ADDRESS MY ISSUE OR PROVIDE ANY MEANS FOR RESOLUTION.THIS IS A DEFECTIVE PUMP,NO QUESTION ABOUT IT.I STILL HAVE ALL REPAIR RECEIPTS AND THE DEFECTIVE FUEL PUMP AND FILTER THAT WERE REMOVED FROM MY TRUCK.THERE IS ZERO CHANCE HOW I DRIVE,PARK OR ANYTHING I HAVE DONE HAD ANYTHING TO DO WITH THIS FUEL PUMP FAILURE,I DO NOT WANT TO BE PUNISHED BECAUSE I PRESERVED THEIR DEFECT BEYOND THE WARRANTY PERIOD,WHICH AIRTEX THEMSELVES DEEMED TO BE INSUFFICIENT,OTHERWISE WHY WOULD THEY CHANGE IT TO A LIFETIME WARRANTY? *TR