NHTSA Complaint #10701938 — 2012 DODGE CHARGER

IN NOVEMBER OF 2014 I RECEIVED A LETTER INDICATING THAT MY VEHICLE HAS BEEN RECALLED DUE TO ISSUES WITH THE ALTERNATOR. THE RECALL STATED THAT THE ABS, ESC,EMC, AND CBC SYSTEMS COULD/WOULD EXPERIENCE ISSUES DUE TO THE FAILING ALTERNATOR. RECENTLY, MY VEHICLE'S INDICATOR LIGHTS APPEARED SHOWING THAT I WAS EXPERIENCING FAILURES TO A FEW OF THOSE SYSTEMS. THE DEALERSHIP WAS CLOSED AT THE TIME, SO I IMMEDIATELY CALLED THE DODGE 24 HOUR HOTLINE TO INQUIRE ABOUT THE STATUS OF THE RECALLED PARTS. ON THAT DAY, I WAS TOLD THAT ONLY A TEMPORARY FIX COULD BE OFFERED BECAUSE THE PARTS WILL NOT BE AVAILABLE FOR MONTHS. A FEW DAYS LATER, I WAS ISSUED A LETTER STATING THAT THE DEALERSHIP WILL BE ABLE TO FIX MY RECALLED ALTERNATOR. I SET UP AN APPOINTMENT IMMEDIATELY AND CALLED DODGE HEADQUARTERS TO VERIFY THAT THIS IS A PERMANENT FIX. AT THAT TIME I WAS AGAIN TOLD THAT THE FIX IS ONLY TEMPORARY. WHEN I WENT TO THE DEALERSHIP I WAS TOLD THAT I WAS RECEIVING A PERMANENT FIX. OVERALL, I AM UNSURE IF MY VEHICLE HAS BEEN TEMPORARILY FIXED OR IF I'VE RECEIVED A PERMANENT FIX. IN ADDITION, THE DEALERSHIP TAKES NO RESPONSIBILITY IN ASSISTING TO FIX THE SYSTEMS THAT FAILED AS A RESULT OF THE RECALLED ALTERNATOR. I WAS TOLD THAT I WOULD HAVE TO PAY $75 JUST FOR THEM TO INSPECT THE REST OF THE VEHICLE AND THEN PAY OUT OF POCKET FOR THE SYSTEMS THAT WERE AFFECTED BY THE RECALL. I FIND THAT TO BE ABSOLUTELY RIDICULOUS. THERE IS A DIRECT LINK AND THE DEALERSHIP/DODGE SHOULD TAKE RESPONSIBILITY FOR ANY ISSUES WITH THE ABS, ESC, EMC, AND/OR CBC SYSTEMS. I AM DISHEARTENED BY THIS HORRIBLE INTERACTION WITH DODGE AND THE COMPANY'S DEFIANCE IN FIXING ALL ISSUES THAT ARE DIRECTLY LINKED TO THEIR MISTAKE. ALL IN ALL, I HAVE NO CLUE IF MY CAR HAS BEEN PROPERLY FIXED BECAUSE I'VE GOTTEN AN INFLUX OF DIFFERENT INFORMATION AND I AM BEING HELD RESPONSIBLE TO PAY FOR DODGE'S MISTAKE. *TR