NHTSA Complaint #10701862 — 2012 BUICK ENCLAVE POWER TRAIN

Complaint Details

ODI Number	10701862
Vehicle	2012 BUICK ENCLAVE
Component	POWER TRAIN
Date of Incident	April 8, 2014
Date Filed	March 26, 2015
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

MULTIPLE INSTANCES OF THE TRANSMISSION SLIPPING INTO A "NEUTRAL-TYPE-STATE" WHILE ATTEMPTING TO MERGE ONTO/INTO HIGHWAY SPEEDS. THIS HAS OCCURRED OVER 20 TIMES IN THE LAST 1.5 YEARS. DEALERSHIP TOOK CAR ON MULTIPLE OCCASIONS AND WAS ABLE TO REPLICATE IT 1X. THEIR CORRECTIVE MEASURE WAS TO RE-DOWNLOAD TRANSMISSION SOFTWARE. THIS DID NOT FIX THE ISSUE. THIS IS AN INTERMITTENT PROBLEM THAT POSES A SIGNIFICANT SAFETY RISK, AS THE SLIPPAGE CAN LAST ANYWHERE FROM 1 TO 3 SECONDS. *TR

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