NHTSA Complaint #10701472 — 2012 FORD FIESTA

THIS CAR HAS HAD 2 DOOR LATCHES FAIL AND NEED REPLACEMENT AFTER ONLY 50,000 MILES AND NO COLLISIONS. IN OCTOBER OF 2014, THE REAR PASSENGER SIDE DOOR LATCH FAILED AND REQUIRED REPLACEMENT AS PER THE DEALERSHIP. THE CAR WAS OUTSIDE THE BUMPER-TO-BUMPER WARRANTY AT THIS TIME. HOWEVER, I BELIEVED THIS WAS A MAJOR SAFETY CONCERN AS THE DOOR WOULD NOT CLOSE, REQUIRING ME TO TIE IT DOWN WITH A BUNGEE CORD. I CONTACT FORD MOTOR COMPANY MULTIPLE TIMES AND THEY WOULD NOT OFFER ANY SORT OF ASSISTANCE WITH THE REPAIR. AFTER PAYING FOR THE REPAIRS OUT OF POCKET, THE FRONT PASSENGER SIDE DOOR LATCH FAILED IN MARCH OF 2015. ONCE AGAIN, I CONTACT FORD. THIS TIME MY CASE WAS ESCALATED TO A REGIONAL CUSTOMER SERVICE MANAGER BUT THE END RESULT WAS THE SAME. THIS CAR IS ONLY 3 YEARS OLD WITH 50,000 MILES ON IT AND TWO DOOR LATCHES HAVE FAILED. THIS IS A MAJOR SAFETY ISSUE. TWO DEFECTIVE DOOR LATCHES HAVE LEFT ME WITH TWO DOORS WHICH WOULD NOT CLOSE AND REQUIRED TYING ROPES AND BUNGEE CORDS TO SEATS TO SECURE THEM. EVEN WITH THESE MEASURES, THE DOORS WERE STILL PRONE TO SWINGING OPEN WHILE DRIVING. WITHOUT THE DOORS BEING ABLE TO FULLY CLOSE, I ALSO COULD NOT LOCK MY CAR. AS OF MARCH 24TH 2015, NO RECALL ON THESE DOOR LATCHES HAS BEEN ISSUED DESPITE THIS BEING A KNOWN ISSUE WITH THE SERVICE MANAGER AT MY FORD DEALERSHIP AND THE FORD CUSTOMER SERVICE. THIS IS UNACCEPTABLE AND I BELIEVE FORD SHOULD BE REQUIRED TO FIX THESE DEFECTIVE DOOR LATCHES. ONCE AGAIN, THESE ARE MAJOR SAFETY ISSUES AND SUBSTANTIAL EXPENSES COSTING ME $400+ PER EACH DOOR LATCH REPLACEMENT. *TR