NHTSA Complaint #10701410 — 2007 SUZUKI SX4 AIR BAGS

Complaint Details

ODI Number	10701410
Vehicle	2007 SUZUKI SX4
Component	AIR BAGS
Date of Incident	March 24, 2015
Date Filed	March 24, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

I SPOKE WITH THE SUZUKI RECALL RESOLUTION TEAM (1-855-815-8359) CONCERNING THEIR RECALL NOTICE DUE TO PROBLEMS WITH THE FRONT PASSENGER SENSING SYSTEM SENSOR MAT BUILT INTO THE FRONT PASSENGER SEAT BOTTOM CUSHION. THE NEAREST APPROVED LOCATION FOR THIS REPAIR IS 91 MILES FROM MY HOME IN RENO, AT PEOPLE'S FOLSOM LAKE SUZUKI, FOLSON CA 95630. I REQUESTED THAT THE REPAIR BE MADE IN THE RENO AREA OR THAT I BE REIMBURSED FOR MILEAGE (IRS RATE $0.575/MILE) AND TIME (ESTIMATED AT 6 HOURS AT MY BILLABLE RATE.) I WAS TOLD THAT I WOULD HAVE TO PAY FOR THE WORK TO HAVE IT DONE IN RENO AND THAT THEY WOULD NOT REIMBURSE ME FOR MILEAGE AND TIME. THEY SAID THEY WOULD KEEP MY INFORMATION ON FILE AND NOTIFY ME IF THEY DECIDED TO HAVE THE REPAIR DONE IN A LOCATION CLOSER TO RENO. *TR

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