NHTSA Complaint #10701290 — 2015 SUBARU OUTBACK

DEAR SIR, ON FEBRUARY 11,2015 WE PURCHASED A NEW 2015 OUTBACK 2.5 PREMIUM AT SELLER DEALER 400106 VIN [XXX] AND THE ODOMETER READING WAS 10 MILES. THIS WAS OUR DREAM CAR THAT WE SAVED FOR A FEW YEARS TO FINALLY PURCHASE. IT DEVELOPED AN ENGINE KNOCKING NOISE AT ONLY 1000 MILES ON THE ODOMETER. SO I TOOK IT TO THE SUBARU DEALER FOR EVALUATION ON 3/18/15 AND AFTER 2 DAYS THERE THEY DETERMINED THAT THE ENGINE HAD A PROBLEM AND WOULD HAVE TO BE REPLACED ACCORDING TO SUBARU EXPERTS. I REALLY RESPECT SUBARU??S AND THEIR HISTORY, BUT WE NO LONGER CONSIDER THIS ONE OUR DREAM CAR. IF THE POWER PLANT IS FAULTY WE WONDER WHAT ELSE IS GOING TO GO WRONG WITH IT. MY FAMILY WILL NO LONGER FEEL SAFE. THOUGH THE CAR MAY OR MAY NOT FALL UNDER THE SONG-BEVERLY CONSUMER WARRANTY ACT WE WANT A REPLACEMENT FOR THE SAME TYPE VEHICLE, NOTHING MORE AND NOTHING LESS. I FEEL THE ENGINE SHOULD NOT OF FAILED AT ONLY 1,000 MILES ON IT AND I'M SURE [XXX] WOULD STRONGLY AGREE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR