NHTSA Complaint #10700873 — 2015 GMC YUKON SEATS

Complaint Details

ODI Number	10700873
Vehicle	2015 GMC YUKON
Component	SEATS
Date of Incident	December 18, 2014
Date Filed	March 21, 2015
Mileage	15 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

THE HEATED SEATS DO NOT HEAT UP. THE CAR WAS IN THE SHOP FOR THIS PROBLEM WITHIN THE 1ST 1000K MILES. THEY TOLD ME TO "BE PATIENT" AND THEY'LL GET WARM. THE CAR HAS BEEN IN THE SHOP A TOTAL OF 7 DAYS FOR THE SEATS NOT WORKING AND I HAVE YET TO GET IT RESOLVED. EMAILED THE CEO OF GM AND GOT A PHONE CALL FROM A PERSON WHO STATED GM CONSIDERS THE SEATS ARE WORKING ALTHOUGH THEY DON'T WORK MOST OF THE TIME AND WHEN THEY DO GET SOME SORT OF HEAT (THE SHOP TOLD ME THEY GOT ONE SEAT TO HEAT UP TO 87 DEGREES! WOW!) IT IS INTERMITTENT AND UNEVEN. THE SEATS HAVEN'T WORKED AT ALL IN THE LAST 3 WEEKS AND THE AVERAGE TEMP HASN'T BEEN ABOVE 32 DEGREES. I SPENT A FORTUNE FOR THIS CAR AND I CAN'T GET ANYONE AT THE DEALERSHIP NOR IN DETROIT TO ACKNOWLEDGE THIS CAR IS A LEMON OR THEY HAVE A DESIGN FLAW SINCE THEY SWITCHED TO BLOWERS FROM HEATED COILS. I AM SUPPOSING THE A/C IN THE SEATS WON'T WORK WHEN IT'S 100 OUTSIDE AND I'LL BE TOLD TO BE PATIENT AGAIN. I'VE ASKED FOR MY $$ BACK AND I'LL RETURN THE CAR. IT'S GOT 4,200K MI AND I AM SO DONE WITH THIS LEMON BUCKET. *TR

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