NHTSA Complaint #10695533 — 2013 FORD FIESTA

MY CHECK ENGINE CLUSTER CAME ON THE ONE WITH THE WRENCH, I IMMEDIATELY TOOK IT IN TO THE DEALERSHIP THE AIRPORT MARINA. I GOT THERE AT 7:45 AM I WAS MET WITH AGITATION WHEN I TOLD HIM MY CHECK ENGINE WARNING CAME ON I NEEDED TO KNOW WHAT IT MEANT. I ALSO INCLUDED COULD HE FIX THE RECALL THAT CAME IN THE MAIL FOR THE 14E08 HE SAID THAT THEY WEREN'T DOING THE TRANSMISSION RECALL FOR ANOTHER 6 WEEKS. I TOLD HIM I WAS UNAWARE OF TRANSMISSION RECALL. BOTH OF OUR ATTITUDES CHANGED HIS OF QUIET MINE OF QUIET AND SHOCK. HE LET ME LEAVE WITHOUT FIXING ANY OF THE RECALLS GAVE ME AN OIL CHANGE, FAILED TO TELL ME OF WHY MY CHECK ENGINE LIGHT CAME ON AND NEVER PUT IT IN MY INVOICE. I CALLED HIM BACK AND ASKED HIM WHY HE DIDN'T FIX, TELL ME OR SET ME UP WITH AND APPOINTMENT TO GET MY RECALLS REPAIRED? HE TRIED TO TELL ME OTHER THINGS I NEEDED INSTEAD AT A COST. I WAS UPSET BUT MADE A APPOINTMENT AND CALLED CUSTOMER RELATIONS. HOWEVER AFTER GOING ONLINE I GOT THE REAL PICTURE! WHEN I FIRST BOUGHT THE CAR I RETURNED IT AFTER TWO WEEKS BECAUSE OF THE VERY THING ON THE INTERNET, THE SHUDDERING, HESITATION IN MOVING FORWARD AND IT DIDN'T SEEM LIKE THE GAS WAS GETTING TO WHERE IT NEEDED TO GO. SO THE CAR WOULD JERK AND POOT AND SHAKE ALONG WITH RATTLE NOISE. IT ALSO LEAKED IN MY DRIVE WAY. I THOUGHT MAYBE SOMEONE PARKED IN MY STALL AFTER I WENT FOR WORK. NOT THE CASE. I TOOK IT IN, THEY SAID IT WAS NORMAL, EACH AND EVERY TIME. THEY EVEN SAID WE WILL LOOK AT IT AND SAID IT WAS A MINOR THING THAT THEY ADJUSTED. I NEVER SAW IT ON PAPER SO I THOUGHT THEY WERE TREATING ME WELL AND FIXING THINGS FOR FREE WITHOUT A PAPER TRIAL. AND THEY WERE!! NOW THAT THE CHECK ENGINE LIGHT CAME ON AND THEY RESET IT AND DID NOT DO THE RECALLS SENT UP RED FLAGS. THAT IS CONSIDERED MY FIRST DENIAL OF SERVICE ON RECORD, I FOOLISHLY LET THEM GET AWAY WITH THE OTHERS. WILL TAKE IT TO ANOTHER FORD DEALERSHIP. *TR