NHTSA Complaint #10695314 — 2014 FORD C-MAX ENERGI

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10695314
Vehicle	2014 FORD C-MAX ENERGI
Component	ELECTRICAL SYSTEM
Date of Incident	December 3, 2014
Date Filed	March 19, 2015
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE CAR HAS 2-4 CONNECTIONS FOR A CELL PHONE AND THE USB CONNECTIONS ARE LOCATED IN THE CENTER CONSUL AND WHEN IT IS USED IT CONNECTS TO THE DISPLAY MONITOR ON THE DASH. BUT WHEN IT IS USED FOR A CELL PHONE THE CELL PHONE WILL NOT CHARGED AT ANY RATE. THE CELL PHONE GOES COMPLETELY DEAD AND IT IS NO LONGER A PART OF THE CAR/PHONE SYSTEM. I TRIED USING DIFFERENT TYPES OF CHARGING CORDS AND I HAVE AN IPHONE 5S. I EVEN TURN-OFF THE PHONE TO GET IT TO CHARGE BUT NOTHING WORKS. I HAVE TO CONNECT THE PHONE TO THE BACK SEAT PLUG WHICH IS VERY INCONVENIENT. I TOOK THE CAR TO GET CHECK AND THE TECHNICIAN INITIALLY SAID THE USC WAS OK, BUT WHEN I HAD HIM USE MY CELL WITH NO APS OPEN HE DID VERIFIED THAT THE PHONE DID NOT CHARGE AND THE POWER DEPLETED. HE SAID HE WOULD GET BACK TO ME AFTER HE CONTACTS SOMEONE FOR FURTHER GUIDANCE. *TR

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