NHTSA Complaint #10695313 — 2010 KIA SOUL

TL* THE CONTACT OWNS A 2010 KIA SOUL. ON TWO OCCASIONS, THE WHEELS LOCKED AND THE VEHICLE STALLED. THE CONTACT ALSO MENTIONED THAT THE BATTERY FAILED AFTER ONE YEAR. WHEN THE VEHICLE WAS TAKEN TO THE DEALER, THEY ONLY OFFERED TO RECHARGE THE BATTERY. A DAY LATER, THE BATTERY FAILED. THE AUTHORIZED DEALER DID NOT REPLACE THE BATTERY AND THE CONTACT HAD THE BATTERY REPLACED. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 10V388000 (ELECTRICAL SYSTEM), BUT THE VEHICLE CONTINUED TO STALL. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS WHO WERE UNABLE TO DIAGNOSE THE FAILURE CORRECTLY TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.