NHTSA Complaint #10695185 — 2011 TOYOTA AVALON
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 10695185 |
| Vehicle | 2011 TOYOTA AVALON |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | 37,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NM |
Consumer Description
MY DRIVERS DOOR LOST A NUT ON THE TOP BOLT OF THE DOOR CLOSING MECHANISM. THE DOOR BEGAN TO CLICK WHEN OPENED AND CLOSED. WITHIN A WEEK THE BOTTOM NUT OF THE SAME DOOR CLOSING MECHANISM BEGAN TO PULL THROUGH THE METAL. TOYOTA DEALERSHIP REFUSED TO REPAIR IT AND SENT ME TO A BODY SHOP. THE BODY SHOP MANAGER TOLD ME HE HAD SEEN THIS SAME ISSUE LATELY ON A LOT OF TOYOTAS. I HAD TO PAY FOR MY REPAIRS WHEN IT WAS CAUSED BY NORMAL DOOR OPENING AND CLOSING. NO EXCESSIVE USE OR INCIDENT SUCH AS WIND WAS INVOLVED I HAVE OWNED THIS CAR SINCE IT WAS NEW. I'M NOT SURE IF IT IS AN ISSUE WITH HOW TIGHTLY TOYOTA IS PUTTING THE BITS ON OR AN ISSUE WITH A PART, BUT IT CAUSES DAMAGE AND COSTLY REPAIRS. TOYOTA SHOULD BE ACCOUNTABLE. *TR
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