NHTSA Complaint #10695120 — 2010 GMC SIERRA 1500

3 YEARS AGO WHILE MY VEHICLE WAS STILL "UNDER BUMPER TO BUMPER WARRANTY" A CRACK ON THE PASSENGER SIDE DASH APPEARED AT THE UPPER LEFT CORNER OF WHERE THE PLATE IS THAT COVERS THE AIRBAG. MUNDAY CHEVROLET IN SPRING TEXAS TOLD ME THIS WAS NOT COVERED UNDER THE "WARRANTY" BUT THEY WOULD REPLACE IT FOR A REDUCED COST OF $1,000. GM IS NOT GETTING ANOTHER BAIL OUT FROM ME. THE SINGLE CRACK DEVELOPED A SECONDARY CRACK RESULTING IN A "Y" SHAPED CRACK. ABOUT A WEEK AGO THE AREA IN THE "TOP" OF THE "Y" FELL OUT SO NOW THERE IS A HOLE AND A CRACK. THE PROBLEM IS GETTING WORSE AND NOT ONLY DOES THIS UNFAIRLY DEVALUE MY INVESTMENT BECAUSE GMC USED INFERIOR, CHEAP MATERIALS, MOST IMPORTANTLY IT IS NOT SAFE. IF THE AIRBAG DEPLOYS, THERE IS AN INCREASED LIKELIHOOD THAT THE ENTIRE DASHBOARD SPLINTERS INTO SHARP DEADLY PROJECTILES. THIS COMPANY HAS A HISTORY OF COVERING UP INFERIOR PRODUCTS AND POOR DECISIONS RESULTING IN LOSS OF LIFE AND FINANCIAL LOSS. GM CONTINUES TO EXPECT CUSTOMERS AND TAXPAYERS TO SUFFER FOR THEIR LACK OF QUALITY AND POOR DECISIONS. GM NEEDS TO BE HELD ACCOUNTABLE AND REPLACE DANGEROUS AND DEFECTIVE DASHBOARDS OR THEY WILL CONTINUE TO CUT CORNERS AND HIDE ISSUES. PLEASE DO NOT ALLOW GM TO EXPLOIT HARD WORKING FAMILIES. *TR