NHTSA Complaint #10695010 — 2007 LINCOLN MKX

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10695010
Vehicle	2007 LINCOLN MKX
Component	FUEL/PROPULSION SYSTEM
Date of Incident	January 14, 2015
Date Filed	March 18, 2015
Mileage	108,039 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

BROUGHT OUR 2007 LINCOLN MKX INTO THE DEALERSHIP IN EARLY 2014 COMPLAINING OF A GAS SMELL. WE WERE TOLD THAT THE GAS CAP WAS PROBABLY NOT BEING CLOSED FULLY. BROUGHT IT BACK IN JANUARY 2015 AFTER WE RECEIVED THE RECALL NOTICE, AND WAS TOLD THAT THEY HAD TO KEEP THE CAR BECAUSE OF THE ODOR. WE JUST FOUND OUT THAT IT MAY NOT BE UNTIL THE SUMMER OR FALL OF 2015 THAT IT CAN BE FIXED. WE GOT AN AWFUL RENTAL CAR, WHICH WHILE PAID FOR BY FORD, IS FAR FROM THE CAR WE BOUGHT. I'M INCREDULOUS THAT FORD A) CAN'T SIMPLY REPLACE THE FUEL TANK AND BRACKETS, B) HAS ALREADY TAKEN TWO MONTHS AND MAY TAKE SIX MORE, AND C) WON'T PROVIDE A COMPARABLE LOANER VEHICLE. DOESN'T FORD HAVE AN OBLIGATION, LEGALLY AND MORALLY, TO FIX THE PROBLEM EXPEDITIOUSLY? *TR

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