NHTSA Complaint #10694938 — 2003 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), THE IGNITION KEY FAILED TO TURN TO THE ON POSITION AND THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000. UPDATED 4/27/15*CN THE CONSUMER STATED THE DEALER REMOVED THE BLACK RING HOLDER AND REPLACED IT WITH ANOTHER ON RETURNING THE KEY. THE KEY WAS QUITE FREE WHEN INSERTED. THE CONSUMER STATED IT DID NOT RESOLVE THE PROBLEM. LATER, WHEN THE CONSUMER TURNED THE IGNITION OFF, THE VEHICLE WOULD NOT TURN BACK ON. THE VEHICLE WAS TOWED TO A REPAIR SHOP, WHERE HE WAS INFORMED IT WOULD COST A $1,000. UPDATED 05/07/15*JB