NHTSA Complaint #10694632 — 2007 FORD EDGE

I FILED THE ORIGINAL COMPLAINT (10680995) ON FEBRUARY 3RD, BUT I WANTED TO EDIT OR UPDATE IT, BUT COULDN'T FIND THE WAY, SO I AM TAKING THE LIBERTY TO POST A NEW ONE. IT HAS BEEN 2 AND A HALF MONTHS SINCE THE INCIDENT AND AS A DISGRACE IT HAS NOT BEEN POSSIBLE FOR THE FORD DEALER IN CENTRAL AMERICA TO GET THE COMPUTER MODULE PART. CAN YOU IMAGINE THIS AMOUNT OF TIME WITHOUT YOUR VEHICLE, SPECIALLY IF IT IS YOUR WORKING TOOL? THE FOLLOWING WAS MY STATEMENT IN THE FIRST REPORT: "I HAVE A 2007 FORD EDGE WITH VERY LOW MILEAGE TO DATE. THIS IS USUALLY MY FAMILY CAR, DRIVEN BY MY WIFE. WE LIVE IN GUATEMALA AND DROVE TO A HOUSE ON THE BEACH, THAT IS ABOUT 100 MILES AWAY. ON JANUARY FIRST WHEN WE WERE RETURNING I STARTED THE CAR AND NOTICED A SHAKE AND SPUTTER, AND I THOUGHT THAT IT WAS PROBABLY A DEFECTIVE SPARK PLUG. I MANAGED TO DRIVE OUT OF WHERE WE WERE AND AS SOON AS WE GOT TO THE MAIN HIGHWAY I HAD TO STOP AND CALL FOR A TOW. THE SHAKING AND SPUTTERING WERE FRIGHTENING. THE SHOP I TOOK IT TO SAYS THAT AT LEAST 3 IGNITION COILS NEED TO BE REPLACED AND ARE NOT SURE IF THE PCM ALSO HAS TO BE REPLACED. UNFORTUNATELY, SINCE THERE ARE PARTS STOCK PROBLEM HERE, I HAD TO WAIT ALMOST A MONTH TO GET THE PARTS AND NOW THAT I HAVE THEM (THE COILS) I STILL HAVE TO WAIT TO SEE WHAT THE REAL PROBLEM IS. I HAVE CONTACTED THE DEALER IN THE REGION TO SEE WHAT CAN BE DONE. I HAD TO REPORT THIS AS IT IS NOT A UNIQUE PROBLEM TOBUYERS IN THE US, ALSO ABROAD". SO FAR, I DO NOT KNOW WHEN THE PART WILL BE AVAILABLE. LAST FRIDAY IT WAS STILL IN BACKORDER IN THE FORD PLANT, OR SO THEY SAY. I DONT KNOW EITHER HOW MUCH IS GOING TO COST, BUT AT THIS RATE I JUST WANT TO GET RID OF THAT PIECE OF JUNK. I HAVE PROVIDED A FLORIDA CONTACT AS THERE IS NO ACCESS TO OTHER COUNTRIES. *TR