NHTSA Complaint #10693860 — 1997 JEEP GRAND CHEROKEE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10693860
Vehicle	1997 JEEP GRAND CHEROKEE
Component	SUSPENSION
Date of Incident	March 9, 2015
Date Filed	March 12, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

WE FINALLY GOT OUR N45 RECALL DONE. EACH TIME WE CALLED CHRYSLER, WE GOT DIFFERENT INSTRUCTIONS AND INFORMATION. THEY SEEM TO TELL ONE ANYTHING JUST TO GET ONE TO HAVE IT DONE, THEN THEY GO BACK ON WHAT THEY SAID. I WAS TOLD THE JEEP WOULD BE INSPECTED FIRST TO SEE IF IT WAS SAFE. MY JEEP WAS NOT INSPECTED, THE TRAILER HITCH WAS REPLACED. THE BALL MOUNT WHICH WE HAVE DOES NOT FIT THE REPLACEMENT. THE ONUS SHOULD NOT BE UPON US TO SHOP AND PAY FOR A NEW BALL MOUNT IN SUMMATION: HOW CAN WE GET THEM TO SEND OR DELIVER TO US A BALL MOUNT WHICH FITS TRAILER HITCH THEY INSTALLED, OR AT LEAST RE-IMBURSE US IF WE HAVE TO BUY ONE ? I HAVE MENTIONED THIS TO EACH OF THE MANY PEOPLE I HAVE SPOKEN TO AT CHRYSLER (WHEN I COULD GET THROUGH AFTER WAITING A VERY LONG TIME) THEIR ANSWER TO THIS WAS "WE ARE NOT INTO TOWING WE ARE INTO SAFETY". *TR

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