NHTSA Complaint #10693651 — 2009 TOYOTA COROLLA

IN 2013, WE DISCOVERED THAT MY 2009 TOYOTA COROLLA S WAS USING EXCESSIVE OIL. WE REPORTED THIS TO OUR LOCAL DEALERSHIP SERVICE DEPARTMENT AND THEY ADDED A NOTE TO MY SERVICE RECORD, BUT NOTHING WAS DONE ABOUT IT. SINCE WE ALWAYS HAVE OUR SERVICE DONE THERE, AND I HAVE THE OIL CHANGED LONG BEFORE IT'S DUE, WE DON'T NORMALLY CHECK THE OIL OURSELVES. HOWEVER, WHILE WASHING THE CAR ON SUNDAY, 03/08/2015, MY HUSBAND CHECKED IT AND HAD TO PUT IN 1-1/2 QUARTS OF OIL. ON MONDAY, 03/09/2015, I TOOK THE CAR IN FOR AN OIL CHANGE AND APPRISED THE SERVICE DEPARTMENT AGAIN OF THE EXCESSIVE OIL USE. THEY AGAIN MADE A NOTE TO MY SERVICE RECORD. THE SERVICE TECH TOLD ME SHE HAD A LOT OF CARS IN WITH THE SAME PROBLEM AND THAT TOYOTA DID NOT HAVE A FIX FOR IT. SHE SAID MINE WAS NOT ONE LISTED AS HAVING THIS PROBLEM, BUT IT IS. SHE ALSO STATED THAT THEY HAD TO PUT IN 1-1/2 QUARTS OF OIL. I WAS ADVISED TO BRING IT BACK IN FOR A CHECK AT THE NEXT 1,100 MILES. THE WORST PART IS THAT MY CAR WAS STILL UNDER WARRANTY WHEN FIRST REPORTED. WARRANTY HAS NOW EXPIRED SO IF MY ENGINE BLOWS I COULD BE LOOKING AT THOUSANDS OF DOLLARS TO HAVE MY ENGINE REPLACED!!!!! SHAME ON YOU, TOYOTA!!! I THOUGHT I HAD PURCHASED A TRUSTWORTHY VEHICLE FROM A TRUSTWORTHY MANUFACTURER! *TR