NHTSA Complaint #10693439 — 2011 FORD FUSION

I STARTED RECEIVING A POWER STEERING ASSIST FAILURE WARNING LIGHT, AND LOSS OF POWER STEERING, ABOUT A WEEK BEFORE IT FAILED COMPLETELY. EACH TIME I WAS IN A PARKING LOT AND RESET THE WARNING LIGHT BY TURNING OFF THE CAR AND TURNING IT BACK ON. I WAS PULLING OUT OF THE DRIVEWAY ON FRIDAY MARCH 6TH, 2015 WHEN THE LIGHT CAME BACK ON, AND I LOST POWER STEERING IN THE VEHICLE. DUE TO THE VEHICLE NOT BEING OPERABLE ON THE ROAD, I HAD IT TOWED TO THE LOCAL FORD DEALERSHIP. THEY DIAGNOSED THE ISSUE AS A STEERING RACK MODULE FAILURE AND SUGGESTED A REPLACEMENT OF THE STEERING RACK. WE ENDED UP HAVING THEM REPLACE IT AND THE TOTAL BILL WAS OVER $1,700.00. THE DEALERSHIP STATED THAT THIS IS A COMMON PROBLEM WITH THIS SPECIFIC MODEL YEAR AND CAR AND HAD THIS PART IN STOCK. A SIMPLE INTERNET SEARCH ALSO SHOWS THAT MANY OTHER CARS WITH THIS SPECIFIC MODEL YEAR HAVE THE SAME ISSUE. PLEASE LOOK INTO ISSUING A RECALL AS LOSING POWER STEERING COULD POTENTIALLY BE DANGEROUS IF DRIVING THE CAR ON A HIGHWAY. *TR