NHTSA Complaint #10693326 — 2011 FORD FUSION

MY 2011 FORD FUSION WORKED FINE FOR ABOUT A YEAR AFTER THE ORIGINAL PURCHASE IN NOVEMBER OF 2013 FROM FRAMINGHAM FORD LINCOLN. IN DECEMBER OF 2014, THE POWER STEERING AND ADVANCETRAC SUFFERED A TOTAL SYSTEM FAILURE. I BROUGHT IT IN TO FRAMINGHAM FORD LINCOLN'S SERVICE DEPARTMENT WHERE IT WAS REPAIRED. THE SAME FAILURE OCCURRED IN JANUARY OF 2015. I BROUGHT THE CAR IN AGAIN AND THE SERVICE DEPARTMENT TOLD ME THEY REPLACED THE RACK WHICH THEY DID NOT FEEL WAS NECESSARY THE FIRST TIME, AND EXPRESSED THEIR CONFIDENCE THAT THE CAR WOULD HOLD UP THIS TIME AROUND. THE POWER STEERING AND ADVANCETRAC FAILED FOR A THIRD TIME IN FEBRUARY OF 2015, AND I FORCED FORD TO TAKE THE CAR BACK AND PROVIDE ME WITH ANOTHER ONE. HOWEVER, OVER 5000 DOLLARS OF MY ORIGINAL FINANCING HAS BEEN ROLLED INTO MY NEW LOAN FOR THE CAR I RECEIVED TO REPLACE THE FUSION. THIS IS UNACCEPTABLE TO ME, AND I FILED A COMPLAINT WITH THE MASSACHUSETTS ATTORNEY GENERAL SEEKING MEDIATION TO GET THAT MONEY BACK. EVERY TIME THIS ERROR OCCURRED, THE CAR BECOME UNSAFE AND UNRELIABLE AS THE STEERING WOULD TOUGHEN UP AND MAKE IT NEAR IMPOSSIBLE TO OPERATE. THE THREE TIMES THE STEERING AND ADVANCETRAC FAILED, I WAS ON THE ROAD DRIVING AND I COULD HAVE SERIOUSLY INJURED MYSELF OR OTHERS. FORD REFUSES TO PUBLICLY ACKNOWLEDGE THIS ISSUE. THEY ARE ENDANGERING DRIVERS ACROSS THE COUNTRY WITH THEIR GROSS NEGLIGENCE AND LACK OF CONCERN FOR THEIR CUSTOMERS' SAFETY. I WANT TO REPORT THIS ISSUE BECAUSE APPARENTLY, ACCORDING TO WHAT I HAVE READ ON THE INTERNET, MANY OTHER PEOPLE HAVE EXPERIENCED THIS SAME ISSUE AND SOME HAVE EVEN BEEN HURT. PLEASE FORCE FORD MOTOR COMPANY TO RECALL THESE VEHICLES AND MAKE SURE THEY ARE IN GOOD ENOUGH CONDITION TO OPERATE ON THE ROAD. AT LEAST FORCE THEM TO ACKNOWLEDGE THIS IS A PERVASIVE ISSUE, SO PEOPLE KNOW WHAT THEY ARE GETTING INTO BEFORE PURCHASING A CAR FROM THEM IN GOOD FAITH. *TR