NHTSA Complaint #10692983 — 2014 RAM 1500

ON 12/13/2014, I PURCHASED A NEW, 2014 DODGE RAM 1500 IN SAN ANTONIO, TEXAS. ON 01/23/2015, AFTER ACCUMULATING 1000 MILES ON THE ODOMETER, I TRIGGERED THE KEY FOB TO UNLOCK THE VEHICLE ONLY TO HAVE THE ENTIRE ELECTRICAL SYSTEM FAIL. I COULD NOT START THE VEHICLE NO MATTER WHAT I TRIED. I NOTIFIED DODGE AND HAD THE VEHICLE TOWED TO THE DEALERSHIP ON 01/24/2015. AFTER SEVERAL VISITS TO THE DEALERSHIP AND NUMEROUS TELEPHONE CALLS, I COULD NOT RECEIVE ANY DEFINITIVE ANSWER AS TO WHAT WAS BEING DIAGNOSED OR DONE TO FIX THE PROBLEM. EVENTUALLY, I HAD TO OPEN A CASE FILE THROUGH DODGE CUSTOMER SERVICE. THEY TOO, WERE MET WITH THE SAME UNCERTAINTY AND COULD NOT PROVIDE ANY ADDITIONAL INFORMATION. AFTER 40 DAYS IN MAINTENANCE AND A GREAT DEAL OF ACQUIRED STRESS, THE VEHICLE WAS FINALLY RETURNED IN WORKING ORDER. THE CAUSE ? A FAULTY, TOTAL INTEGRATED POWER MODULE (TIPM). UPON FURTHER INVESTIGATION OF THIS UNIT I HAVE COME TO FIND THAT (1) CHRYSLER IS AWARE OF THIS ISSUE, (2) THERE IS A NATIONAL BACKORDER FOR TIPM?S STRETCHING MONTHS, AND (3) LEGAL ACTION IS PENDING. DUE TO THE CIRCUMSTANCES THAT I HAD TO ENDURE, I NO LONGER WANT THIS TRUCK, NOR DO I TRUST ITS INTEGRITY. ALTHOUGH THE SYSTEM FAILED AT MY HOME, IT COULD HAVE VERY WELL HAPPENED ON THE ROAD AND CAUSED ?WHO KNOWS WHAT?. I AM DONE WITH THIS VEHICLE. *TR