NHTSA Complaint #10692952 — 2010 GMC YUKON DENALI

TRUCK STARTED MAKING METAL ON METAL SOUND. ENGINE BLOCK WAS CRACKED AND ANTI-FREEZE WAS BLEEDING INTO OIL. MECHANIC AND DEALERSHIP AGREED NEW ENGINE WAS NEEDED. COST - $8,000. TRUCK HAD 103,000 MILES - WARRANTY EXPIRED AT 100,000. WE HAD BEEN EXPERIENCING OIL PROBLEMS SINCE NOV. 2014 WHEN WE WERE STILL UNDER WARRANTY- OIL WAS GUNKY DESPITE BEING CHANGED EACH TIME. DEALERSHIP CALLED GMC AND GMC REFUSED TO BUDGE ON THE WARRANTY. I CALLED GM 5 TIMES - INITIALLY SPOKE TO SOMEONE WHO SAID "THEY WOULD WORK WITH ME" AND KICKED IT UP T O A SENIOR ADVISOR NAMED [XXX] WHO NEVER RETURNED ANY OF MY CALLS DESPITE OTHER GMC EMPLOYEES SENDING HER "URGENT" EMAILS TO CALL ME. WE EVENTUALLY DECIDED NOT TO DO THE REPAIR AND PURCHASED AN AUDI Q7 BECAUSE WE NEEDED A VEHICLE AND COULDN'T WAIT FOR [XXX]. WE HAD PURCHASED 4 GMC VEHICLES (CORVETTE, 2 SUBURBANS, AND THE YUKON). WILL NEVER BUY ANOTHER GMC PRODUCT AGAIN BASED UPON THEIR COMPLETE DISREGARD FOR US. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR