NHTSA Complaint #10692794 — 2007 BMW 335I

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10692794
Vehicle	2007 BMW 335I
Component	STEERING
Date of Incident	March 6, 2015
Date Filed	March 8, 2015
Mileage	64,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

JUST THE OTHER DAY I DECIDED TO TAKE A TRIP TO THE STORE . I STEPPED IN THE CAR AND ATTEMPTED TO STATE IT. I GOT THE ( ELECTRIC STEERING WHEEL LOCK MALFUNCTION ) IT AUTOMATICALLY DISABLES THE VEHICLE NO MATTER WHERE YOU ARE LOCATED . I CALLED THE DEALERSHIP TO CONFIRM THE DIAGNOSTICS AND THEY TOLD ME IT WAS A COMMON ISSUE AND IT WOULD COST ME UP TOWARDS $1500 OUT OF POCKET .. THAT IS CRAZY !! NOW I HAVE A HEAVY AND EXPENSIVE PAPER WEIGHT IN MY DRIVEWAY . I DID SOME RESEARCH ON A COUPLE OF BMW FORUMS TO DO SOME HOME WORK I COULDN'T BELIEVE THE NUMBER OF PEOPLE WITH THE SAME ISSUE . THE KICKER IS ITS A DEALER PART ONLY . I HAVE NOW CHOICE BUT TO GO THE DEALERSHIP AND BE FORCED TO PAY PREMIUM PRICES FOR A DEFECTIVE PART THE IS COMMON TO BREAK . ITS A SENSOR THAT IS LOCATED IN THE STEERING COLUMN OF THE CAR THAT FAILS . BMW DESIGNED THE STEERING COLUMN TO BE ONE UNIT SO I HAVE TO CHANGE OUT THE WHOLE COLUMN INSTEAD THE EFFECTED PROBLEM WHICH COST NOTHING IN COMPARISON. HOW IS THIS MY FAULT . WHY DO I HAVE TO PAY THIS OUTRAGEOUS AMOUNT OF MONEY FOR SOMETHING THAT IS OUT OF MY HANDS . *TR

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