NHTSA Complaint #10692337 — 2013 DODGE CHALLENGER

SEVERAL MONTHS AGO I RECEIVED A RECALL NOTICE (P60/NHTSA 14V634) STATING DUE TO PROBLEMS WITH THE ALTERNATOR THE CAR COULD LOSE POWER WHILE DRIVING AND/OR CATCH ON FIRE UNDER THE HOOD. ALSO STATED THERE WERE NO PARTS TO CORRECT THE SITUATION. ON THE NIGHT OF FEB 26 I STARTED THE CAR IN THE PARKING LOT OF A STORE CLOSE TO HOME AND HEARD AN UNUSUAL SOUND FROM UNDER THE HOOD. WAS ALREADY MOVING SO I DROVE THE HALF MILE HOME PULLED IN GARAGE AND OPENED THE HOOD. THE ALTERNATOR WAS SMOKING HEAVILY. I PULLED THE CAR OUT OF THE GARAGE TURNED IT OFF, CALLED THE CHRYSLER RECALL LINE AND THEY SET UP TOWING TO THE NEAREST DEALERSHIP FOR THE NEXT MORNING. IT TOOK 2 HOURS FOR THE ALTERNATOR TO QUIT SMOKING. THE NEXT MORNING THE ELECTRICAL SYSTEM WAS COMPLETELY DEAD. NO POWER ANYWHERE FOR ANYTHING. I CALLED SERVICE DEPARTMENT OF ELK GROVE CHRYSLER AND TALKED TO A SERVICE MANAGER ABOUT THE CAR COMING IN ON A FLAT BED. WAS ADVISED THAT IT SOUNDED LIKE THE RECALL PROBLEM AND THEY WOULD TAKE CARE OF IT AND THAT I COULDN'T GET A LOANER BECAUSE I HADN'T TAKEN OUT THE EXTENDED COVERAGE..?? HE SAID THE FIX MAY ONLY TRAKE THE ONE DAY ANYWAY SO NO NEED FOR A LOANER. THE FIX TOOK 2 DAYS. PICKED THE CAR UP AND SEEMS OK. THE ONLY PROBLEM IS THAT IT WAS FIXED WITH THE SAME TYPE OF ALTERNATOR THAT THE RECALL IS FOR. STILL NO ALTERNATORS AVAILABLE THAT HAVE THE PROBLEMS CORRECTED SO I' RIGHT BACK WHERE I STARTED OR WORSE, THIS WEBSITE NOW SHOWS MY CAR AS BEING FIXED AND HAVING NO APPLICABLE RECALLS. I DON'T TRUST MY CAR, NOT SURE I TRUST CHRYSLER AT THIS POINT. *TR