NHTSA Complaint #10691392 — 2014 VOLKSWAGEN PASSAT

MY DAUGHTERS 2014 VW PASSAT TDI FAILED ON FRIDAY, 2/27/2015. HER CAR LOST POWER AND WAS MAKING WHIRLING AND CLANKING NOISES. SHE OF COURSE PULLED OVER AND TURNED THE VEHICLE OFF RIGHT AWAY. THERE WAS NO WARNING LIGHT OF ANY KIND, EVEN WHEN I TURNED IT ON BRIEFLY TO SEE WHAT WAS HAPPENING. AFTER A VERY BRIEF START, I COULD SEE WHAT SHE WAS TALKING ABOUT ALONG WITH A VERY STRONG OIL BURNING SMELL. THERE WAS NO OIL LEAKING FROM THE CAR ANYWHERE, BUT I DID NOTICE WHEN I PULLED THE OIL DIP STICK THAT THERE WAS NO OIL. IT APPARENTLY HAD BURNED IT UP. WE HAD THE CAR TOWED DIRECTLY TO DON BEYER VW AND WENT THE NEXT DAY (SHE BROKE DOWN LATE EVENING). WE ASKED THE SERVICE CENTER IF THIS WAS A COMMON ISSUE AND THEY SAID NO. HOWEVER, WHEN WE EXPLAINED WHAT HAPPENED, THEY IMMEDIATELY SAID IT SOUNDED LIKE THE TURBO FAILED. INTERESTING THAT I AM FINDING ON THE INTERNET MANY OTHER INDIVIDUALS WITH THE SAME ISSUE SO I DON'T QUITE TRUST THAT WAS THE CASE. WE WERE ALSO INFORMED BY THEM THAT THEY ARE UPGRADING THE TURBO IN THESE VEHICLES AS WELL AS EXTENDING THE WARRANTY TO 120,000 MILES??? IF THIS IS NOT A COMMON ISSUE, WHY WOULD VW DO THIS... *TR