NHTSA Complaint #10691347 — 2013 FORD ESCAPE

ON DECEMBER 20, 2014 AT APPROXIMATELY 3:30 PM WE WERE DRIVING ON I15 - INTO SALT LAKE CITY - 19 MILES SOUTH OF I-80. PASSENGER MOON ROOF SHATTERED WITH A LOUD BANG! SOUNDED LIKE AN EXPLOSION. IT RAISED UP THE GLASS ON THE OUTSIDE OF THE CAR. THE TEMPERATURE WAS 41 DEGREES OUTSIDE & 71 DEGREES INSIDE CARE. MY HUSBAND & I WERE THE ONLY PEOPLE IN THE CAR. WE WERE IN 5-6 LANES OF TRAFFIC & DID NOT STOP UNTIL WE GOT OFF THE HIGHWAY. RAIN WAS COMING SO WE TOOK PICTURES WITH OUR CAMERA & I PHONE & TAPED UP THE ROOF OVER THE CRACKS & COVERED IT WITH A TARP. WE RETURNED TO BOISE AREA THE FOLLOWING DAY. WE PARKED IT IN OUR GARAGE UNTIL WE COULD DELIVER THE CAR TO LITHIA FORD IN BOISE ON 12/22/14. (WE PURCHASED IT FROM LITHIA FORD) THE SERVICE TECH SAID HE THOUGHT IT WOULD BE COVERED BY WARRANTY BUT WOULD HAVE TO CONTACT FORD & GET BACK WITH US. WE RESEARCHED THIS PROBLEM & SAW IN THE PAST THAT THIS HAS HAPPENED. FORD MADE THE DECISION, IT WAS SOMETHING WE DID & WE THEREFORE HAD TO TURN IT INTO OUR INSURANCE & WE HAD TO PAY THE DEDUCTIBLE. WE BELIEVE FORD SHOULD HAVE COVERED THIS DAMAGE, NOT OUR INSURANCE COMPANY. *TR