NHTSA Complaint #10691316 — 2008 CHEVROLET HHR

THE ELECTRONIC CONTROL SYSTEMS WERE DAMAGED DURING THE IGNITION SWITCH RECALL SERVICE PERFORMED AT MATTHEWS-HARGREAVES CHEVROLET IN ROYAL OAK MI. I RECENTLY HAD THE IGNITION SWITCH REPLACED AS PART OF A RECALL. I PICKED UP THE VEHICLE ON SATURDAY 2/28/15. ON SUNDAY 3/1/15 THE KEY FOBS (REMOTE START LOCK UNLOCK PANIC) NO LONGER WORK LEADING ME TO BELIEVE THE ELECTRONIC CONTROL SYSTEM WAS DAMAGED WHEN THE VEHICLE WAS REPAIRED. SOMETHING WENT WRONG AT THE DEALERSHIP. THREE FACTS THE RADIO DIDN'T SEEM TO BE RESET SO I BELIEVE THE BATTERY WAS LEFT CONNECTED WHILE THE SWITCH WAS REPLACED. THE KEY FOBS NO LONGER WORK SOMETHING IS WRONG WITH THE ELECTRONIC CONTROL SYSTEM. THE DEALER WASHED THE CAR AND DIDN'T RETURN THE MIRRORS TO THE CORRECT POSITION(BREAK AWAY FOLD MIRRORS) SERVICE QUALITY IS NOT BEING MANAGED AT THIS DEALERSHIP.. I THINK IS SIMPLY THE RESULT OF POOR SERVICE MANAGEMENT AT MATTHEWS-HARGREAVES CHEVROLET IN ROYAL OAK MI BUT THE RESULT IS I HAVE A VEHICLE WITH A DAMAGED ELECTRONIC CONTROL SYSTEM THAT IS NOT SAFE FOR MY WIFE TO DRIVE. I CAN'T GO BACK TO THE DEALERSHIP BECAUSE I DON'T WANT TO RISK MYSELF TO THE QUALITY OF REPAIR SERVICE PROVIDED. THE GM COMPLAINT LINE ISN'T HELPING BECAUSE THEY WOULDN'T REPLACE THE FOBS THAT WERE LOST UNTIL I FOUND THEM TODAY WHEN THEIR RECALL CAUSED ME TO LOOSE THEM IN THE FIRST PLACE WITH NOTHING HANGING ON THE KEY OF COURSE THE FOBS GOT LOST. GM COMPLAINT NUMBER 71-1444284438 BECAUSE I FOUND THE KEY FOBS TODAY 3/1/15 BUT THEY DON'T WORK BECAUSE THE ELECTRONIC CONTROL SYSTEM WAS DAMAGED BY THE POOR QUALITY OF SERVICE AT THE DEALERSHIP. *TR