NHTSA Complaint #10691315 — 2007 TOYOTA CAMRY

THIS CAR HAS BURNED A QUART OF OIL EVERY 1000 MILES FOR THE PAST SEVEN YEARS. RECENTLY RECEIVED A TSB FROM TOYOTA ON THIS ISSUE AND AS INSTRUCTED, TOOK IT INTO A TOYOTA DEALERSHIP. I WAS SHOCKED TO LEARN FROM THEIR STAFF THAT TOYOTA WAS CONSIDERING REPLACING MY ENGINE IF IT DID INDEED BURN A QUART OF OIL EVERY 1000 MILES. I MEAN COME ON---THE CAR HAS 180K MILES ON IT. NEVER THE LESS, I WAS IMPRESSED WITH THE IDEA. THEY "SEALED" THE OIL CAP SO NO ONE COULD TAMPER WITH THE OIL LEVEL. THEY INFORMED ME THAT THEY HAD TOPPED OFF THE OIL LEVEL. I PUT ANOTHER 1200 MILES ON IT AND RETURNED THE CAR AS INSTRUCTED, TO ALLOW THEM TO "PERFORM A DETAILED TEST TO DETERMINE IF THE ENGINE WAS CONSUMING A QUART EVERY 1000 MILES. I CHECKED THE OIL DIPSTICK THE MORNING I TOOK THE CAR BACK TO TOYOTA. IT WAS A FULL QUART LOW ON OIL. INTERESTING, BUT TOYOTA PERFORMED THEIR TEST AND ADVISED THEY WOULD CONTACT ME. DID NOT HAPPEN. A MONTH LATER I CALLED THE DEALERSHIP AND THEY INFORMED ME THE CA HAD BURNED 7/8 OF A QUART AND AS IT WAS LESS THAN A QUART, I WAS BASICALLY SOL. ALL SAID AND DONE, I WAS NOT EXPECTING A NEW ENGINE. I WAS EXPECTING TO LEAVE FEELING I HAD BEEN TREATED FAIRLY AND PROFESSIONALLY. THE NET RESULT IS THAT I HAVE MADE TWO TOTALLY UNNECESSARY TRIPS TO THE DEALER JUST TO BE INFORMED TOYOTA DOES NOT AND WILL NOT DO ANYTHING....BECAUSET THEIR TEST INDICATED THE CAR FAILED TO MEET THEIR CRITERIA BY 1/8 OF A QUART. GEE...IT WAS AQUART LOW WHEN I TOOK IT IN, BUT WAIT...(I MUST BE AN IDIOT AND BLIND. YOU.THINK THEY PULLED THE DIPSTICK OUT AND KEPT LOOKING AT IT UNTIL THEY SAW WHAT THEY WANTED TO SEE?? I HAD BEEN CONSIDERING PURCHASING ANOTHER TOYOTA PRODUCT BUT THIS EXPERIENCE HAS DEMONSTRATED TO ME WHY I SHOULD NEVER CONSIDER TOYOTA. I LIKED THEIR CAMRY, BUT THEY FAILED TO APPRECIATE MY HONESTY AND DEMONSTRATED A LACK OF IMPARTIAL DECISION MAKING. ADIOS AMIGO. *TR