NHTSA Complaint #10691266 — 2008 GMC ACADIA

TRANSMISSION WENT OUT. HAD TO FIGHT WITH DEALER ABOUT THE FACT THAT THIS IS A KNOWN ISSUE ON THESE VEHICLES. I UNDERSTAND I WAS OUT OF WARRANTY. BUT HOW MANY PEOPLE EXPECT THEIR TRANS TO GO OUT IN THE FIRST 100K? IF YOU OWN AN ACADIA, EXPECT TO REPLACE TRANSMISSION BETWEEN 75-85K. THERE ARE HUNDREDS OF HORROR STORIES ON TRANSMISSIONS IN THE ACADIA, TRAVERSE, ENCLAVE, AND OUTLOOK ALONE ON THE WEB. GM KNOWS ABOUT IT BUT NEVER ISSUED A RECALL FOR A SUB STANDARD TRANSMISSION WITH FAULTY WAVE PLATES. BUT WHEN IT GOES OUT, YOU GET TO PAY FOR THE "NEW AND IMPROVED" VERSION. DEALERS ARE WELL VERSED IN THE FAILURE. IN ADDITION TO THE TRANS, MY SWAY BARS HAD TO BE REPLACED BEFORE 50K AND I HAD TO PAY FOR IT. THE HEADLINER WAS DAMAGED FROM CLOGGED SUNROOF DRAIN TUBES WHICH NEW DESIGN WAS INSTALLED. NEW STYLE WATER PUMP. ALL 3 OF THESE ITEMS WERE NEWER STYLE REPLACEMENTS BECAUSE GM HAD TO REDESIGN THEM. THAT TELLS YOU THEY HAD KNOWN ISSUES WITH THEM AND INSTEAD OF STANDING BEHIND THEIR PROBLEMS, THEY HIDE BEHIND A BLACK AND WHITE WARRANTY POLICY. AT THE END OF THE DAY, A ONE OFF PROBLEM SHOULD BE BLACK AND WHITE. BUT WHEN YOU KNOW THERE IS A MAJOR FAILURE HISTORY THAT CAUSES YOU TO REDESIGN COMPONENTS, YOU SHOULD GOODWILL THE CUSTOMER AND PROACTIVELY PERFORM RECALLS. *TR