NHTSA Complaint #10691183 — 2007 GMC ACADIA

I EXPERIENCED THE ISSUE WHILE DRIVING IN THE CITY ABOUT 25 MPH. I LOST POWER STEERING WHILE TURNING AND ALMOST HIT ANOTHER CAR. I HAVE RECEIVED A RECALL LETTER FROM GM AND I SCHEDULED AN APPOINTMENT WITH THE DEALERSHIP. THEY REQUIRED MY VIN NUMBER TO CHECK AND MAKE SURE MY CAR WAS COVERED UNDER THE RECALL AND ASSURED ME THAT IT WAS. I THEN TOOK MY CAR TO THE DEALER AND AFTER THEY HAD IT FOR 4 HOURS, I RECEIVED A CALL STATING THEY WON'T COVER IT BECAUSE I EXCEEDED THE MILEAGE BY 10,000 MILES. THE DEALERSHIP THEN ATTEMPTED TO MAKE ME PAY A DIAGNOSTIC FEE. I CONTACTED GM AND THEY ARE NOT WILLING TO DO ANYTHING TO HELP. I HAVE OWNED MY CAR FOR 2 YEARS AND THEY ARE JUST NOW NOTIFYING ME ABOUT THE RECALL. THE DEALERSHIP WAS ONLY WILLING TO GIVE ME A 5% DISCOUNT OFF OF $1084. I HAVE EXPRESSED MY FEELING ON THIS AND EXPLAINED THAT I JUST RECEIVED THE LETTER AND THAT THE CAR IS 8 YEARS OLD, WHY DID IT TAKE THEM SO LONG TO CONTACT THE CUSTOMERS. THEY REALLY EXPECT A 8 YEAR OLD CAR TO HAVE LESS THEN THE 150,000 MILE LIMIT THEY SET. I ALSO EXPRESSED THAT THIS IS A SERIOUS SAFETY ISSUE WHEN YOU LOSE ALL POWER STEERING WHILE DRIVING. *TR