NHTSA Complaint #10690618 — 2011 VOLKSWAGEN JETTA

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	10690618
Vehicle	2011 VOLKSWAGEN JETTA
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	January 3, 2011
Date Filed	February 25, 2015
Mileage	700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY VW HAS HAD PROBLEMS SINCE A WEEK AFTER I BOUGHT IT. WHILE GOING 1500 RPM'S AROUND 15-25 MPH MY CAR CHUGS AND STALLS. I HAVE BROUGHT IT TO VW 4 TIMES, AND A PERSONAL MECHANIC. EACH TIME VW SAID THERE WAS A EITHER A COMPUTER ISSUE AND THAT THEY HAVE FIXED IT OR SAID THERE WAS NO ISSUE. THEY COMPLETELY RESET MY CARS COMPUTER BACK TO FACTORY SETTINGS DUE TO THEM SAYING THAT MY CAR LEARNED MY DRIVING STYLE. THIS DIDN'T HELP. YEARS LATER I AM STILL HAVING THIS PROBLEM. I HAVE ALMOST GOTTEN IN A FEW CAR ACCIDENTS BECAUSE OF THE STALLING/CHUGGING PROBLEM. I HAVE AN INFANT AND CAN'T HAVE MY FAMILY CAR CAUSING SUCH PROBLEMS. *JS

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