NHTSA Complaint #10689881 — 1998 CADILLAC DEVILLE

THERE WAS A RECALL ON THE AIRBAG SENSOR OF MY VEHICLE IN 2000. I WAS NOT AWARE OF @ THAT TIME BECAUSE I HAD NOT PURCHASED IT FROM THE LOCAL DEALERSHIP YET. ON FEB.16,2015 I CALLED THE 1800.458.8006 & WAS TOLD THAT I WOULD HAVE TO PAY TO HAVE THE PART DIAGNOSED & FIXED IF NEEDED. THE REP. & I WENT BACK & FORTH AS TO WHO SHOULD PAY FOR THIS ETC.,.I CALLED AGAIN ON 2-19-2015 SPOKE WITH ANOTHER REP. STILL GOT THE SAME ANSWER.BASICALLY I WAS TOLD THAT THE RECALL WAS CLOSED OUT IN 2001. WHEN I ASKED BOTH REPS.THAT I SPOKE WITH IF THAT MEANT THERE WAS A EXPIRATION DATE, I WAS TOLD NO. THERE WERE OTHER QUESTIONS THAT I ASKED IN REFERENCE TO THE MATTER THAT DOES NOT ADD UP BETWEEN EACH REP. & THE LOCAL CADILLAC TECHNICIAN THAT THE FIRST REP. CONNECTED ME WITH. I NEED HELP IN SOLVING THIS PROBLEM.THE CASE # [XXX]. THERE ARE OTHER FACTORS I DOCUMENTED IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR