NHTSA Complaint #10689597 — 2015 MERCEDES BENZ SPRINTER 2500

TL* THE CONTACT OWNS A 2015 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V764000 (ENGINE AND ENGINE COOLING). THE DEALER STATED THAT THEY WERE NOT EQUIPPED WITH THE TOOLS TO PERFORM THE RECALL REPAIRS. A SECOND AUTHORIZED DEALER WAS CONTACTED, WHO INDICATED THAT THE PART WAS NOT AVAILABLE AND THE CONTACT WAS PLACED ON A WAITING LIST WITH NO ESTIMATED TIMEFRAME AS TO WHEN THE REPAIR WOULD BE PERFORMED. THE MANUFACTURER WAS CONTACTED AND THEY WERE NOT ABLE TO PROVIDE A REASONABLE TIMEFRAME TO INDICATE WHEN THE PART AND APPOINTMENT WOULD BE SCHEDULED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.