NHTSA Complaint #10689449 — 2006 CHEVROLET HHR

JANUARY 14, 2013 THE VEHICLE WAS TAKEN TO OURISMAN CHEVROLET OF BOWIE FOR BLOWER NOT WORKING FOR HEAT OR DEFROST. I WAS TOLD THEIR WAS A SHORT IN THE BLOWER RESISTER. IT WAS REPLACED AND I PAID $225.34 THEN, ON SEPTEMBER 2, 2014 SAME PROBLEM OCCURRED. TOOK BACK TO SAME DEALERSHIP AND WAS TOLD SAME PROBLEM. HOWEVER, IT WAS AFTER 1 YEAR WARRANTY SO I HAD TO PAY $181.68 TO FIX. ON DECEMBER 10, 2014, HAD TO BRING CAR IN AGAIN FOR SAME PROBLEM. THIS TIME IT WAS COVERED UNDER WARRANTY. I WAS TOLD THERE WAS AN ADDITIONAL PART THAT WAS NEEDED TO BE FIXED AND IT WOULD COST $454.43. OURISMAN TOLD ME IF I DID NOT GET THIS PART THE BLOWER MOTOR WOULD EVENTUALLY GO AGAIN AND STOP WORKING. I DON'T UNDERSTAND HOW YOU CAN FIX A PART THREE TIMES AND NOT HAVE THE KNOWLEDGE TO REPLACE THE "MOTOR" THAT MAKES IT WORK. I ALSO ASKED IF THESE PARTS HAVE BEEN RECALLED. THEY SAID NO. ON THAT SAME DAY, I CALLED GM TO SEE IF THEY COULD ASSIST IN HAVING BOTH PARTS REPAIRED AT NO COST. THEY REFUSED. SO OURISMAN FIXED THE RESISTOR. ON FEBRUARY 3, 2015 (VERY COLD) THE SYSTEM WOULD ONLY WORK ON LOW SPEED. ON FEBRUARY 13, 2015 NO FAN FOR HEAT OR DEFROST. ON FEBRUARY 16, 2015 I CALLED GM TO EXPLAIN MY SITUATION. THEY STATED SINCE THE CAR IS A 2006 THERE IS NOTHING THEY CAN DO AND ITS UP TO THE DISCRETION OF DEALERSHIP. I HAVE NOT CONTACTED THE DEALERSHIP YET BECAUSE I DO NOT HAVE THE MONEY TO PAY AND MY HOPE IS NHTSA WILL ASSIST ME WITH THIS ONGOING PROBLEM AND PROVIDE INSIGHT ABOUT THE PARTS IN QUESTION. *TR