NHTSA Complaint #10689444 — 2011 KIA SORENTO

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10689444
Vehicle	2011 KIA SORENTO
Component	STEERING
Date of Incident	February 18, 2015
Date Filed	February 19, 2015
Mileage	54,793 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

THE TEMPERATURE WAS MINUS 3 DEGREES FAHRENHEIT AND THE PAVED ROAD WAS DRY. THE VEHICLE WAS STOPPED AT A RED LIGHT. WHEN THE LIGHT TURNED GREEN I CROSSED THE INTERSECTION AND WAS GOING ABOUT 25 TO 30 MILES AN HOUR WHEN I COMPLETELY LOST CONTROL OF THE STEERING. THE VEHICLE VEERED TO THE RIGHT QUICKLY. I WAS IN THE RIGHT HAND LANE OF TWO LANES. I COULD NOT HOLD THE STEERING WHEEL TO KEEP THE VEHICLE FROM TURNING. I USED THE BRAKE AND WAS ABLE TO STOP THE VEHICLE BEFORE IT WENT OVER A CURB WHERE I WOULD HAVE HIT A LIGHT POLE. THE VEHICLE COULD NOT BE DRIVEN, SO IT WAS TOWED TO THE KIA DEALERSHIP. THE TIRES WERE FINE. THE SERPENTINE BUILT WAS FINE. THE POWER STEERING FLUID WAS NOT LOW. KIA SERVICE TECHNICIANS REPORTED THAT THE STEERING RACK FAILED AND CAUSED DAMAGE TO THE STEERING PUMP. *TR

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