NHTSA Complaint #10689408 — 2002 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 35 MPH, THE KEY DISLODGED FROM THE IGNITION WITHOUT CAUSE AND THE VEHICLE CONTINUED TO OPERATE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THERE WAS NO KNOWN DIAGNOSIS. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND THE KEYS WERE REPLACED. THE CONTACT STATED THAT THE REPLACEMENT KEYS WERE DIFFICULT TO OPERATE. THE VEHICLE WAS RETURNED TO THE DEALER, BUT THE CONTACT WAS NOT ABLE TO PROVIDE THE DETAILS OF THE DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.